We’re sorry that you’re facing issues adding money to Revolut with your card.
Revolut is committed to providing a smooth and easy experience to everyone.
While processing the transaction, Revolut receives a response from your bank. Based on this response, we either fail or complete the transaction. However, if the transaction is declined by the bank, there isn't anything that Revolut can do. You’ll need to check with your bank to see why they’re declining the transaction.
To find the exact reason provided to us by your bank, go to Transactions, open your transaction attempt, tap Get help and select your problem.
If your bank’s support team is denying any issues, this could be due to a number of reasons:
- There could be a communication delay between the your bank’s card payments division and customer support team
- The transaction was flagged by the security system of the bank. They don't want to reveal this information to safeguard your account
- The bank is facing a temporary technical issue which isn't affecting a lot of customers, so the support team has not been alerted
You can download the confirmation document for your failed transaction to share with your bank for more help. To do that, go to the Transactions section, open your transaction attempt, and tap Download from the confirmation screen.
In the meantime, you can use another card or method to add money to your Revolut account.