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How do I get an update on my existing claim?

Revolut doesn't have access to your claim and can't confirm your eligibility for cover, so you’ll need to contact the provider directly to check up on an existing claim.

In the Revolut app:

  • Tap this link or go to 'Home' on the bottom menu, look for the search bar at the top of the screen, and search for 'insurance'
  • Then, select 'Travel' and tap 'Get help'

If you have an ongoing claim with Cover Genius, you can contact them via XCover website.