Documentation required to file a claim
Standard requirements for all claims
After 5th November, you’ll be requested to provide receipts or statements to prove your Revolut Metal or Ultra plan was used to pay for your main commercial or public transport and accommodation for all claims.
Supporting documents
Depending on the type of claim you’re raising, you may need to provide the following documents to support your claim.
Trip delays, cancellation, or curtailment
- Confirmation letter from carrier with date, cause, and duration of delay
- Medical certificate for cancellations due to illness or COVID-19
Baggage loss, theft, damage, or delay
- Police or incident report(s)
- Receipts for lost, stolen, or damaged items (if you don’t have receipts, the coverage amount may be lower)
- Repair quote(s)
- Baggage receipt/delivery confirmation
- Confirmation from the travel carrier for delayed baggage (or Property Irregularity Report if an airline)
Loss and theft of travel documents
- Incident report/receipt from embassy, consulate, or relevant authority
- Police or incident report(s)
Medical expenses
- Medical certificate(s) and receipts
- Proof of emergency expenses
Car Hire Excess
- Copy of rental agreement
- Photo of driving licence
- Card statement with final rental company charges
- Written correspondence with rental company
- Final invoice from rental company
- Police report if applicable
- Details of other parties
Travel insurance cover is changing. If you were a Metal or Ultra plan holder on or before 5th November, visit this FAQ for a summary of the changes.