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Topics
Personal · Adding money · Add money with a card · Other issues adding money with a card

My card deposit was declined by the bank, but the bank says there’s no issue

While processing the card deposit top-up, Revolut awaits a response from your bank. If the transaction is declined by the bank, there isn't anything that Revolut can do. You’ll need to check why the transaction was declined with your bank. Download confirmation of your failed transaction to share with your bank for more help. Ask for the Card Payments Division of the bank and give them the confirmation of the failed transaction so they can look into it for you.

To download your confirmation:

  1. Go to the 'Transaction history'
  2. Open your transaction attempt
  3. Tap 'Download' from the confirmation screen

Use another card or top up method to add money to your Revolut account

How to check why your deposit failed:

  1. From your 'Home' tab, go to your 'Transaction history'
  2. Tap the failed deposit
  3. Tap 'Get help' at the bottom of the screen for troubleshooting steps