Submitting documents for a travel insurance claim
When you make a travel insurance claim, it's important to provide all the necessary documents to ensure your claim is assessed quickly and accurately. Here’s what you need to know:
What documents are needed?
The exact documents will vary depending on your claim type, but may include:
- Medical documents: receipts, doctor’s notes, or proof of treatment
- Flight delay or cancellation proof: airline confirmations or proof of expenses incurred
- Lost or stolen items evidence: police reports, proof of purchase, or photos of the items
How to upload documents
When submitting your claim, you will be asked to provide all the required documents. The insurance provider will use your documents to evaluate your claim. Missing or incorrect information could lead to delays or affect the outcome of your claim.
If you've already submitted a claim and the insurance provider's claims team request additional or corrected documents, or you would like to add supporting evidence to your claim, you can do by emailing the team at SISA&[email protected].
Stay alert for communication about your claim
When filing or during review of your claim, the insurance provider's claims team will ask for specific documents via email or will call you, depending on the claim type. Stay alert for these requests and respond quickly to prevent delays in processing your claim.