Need a hand?

• Compliance reasons: Revolut may need to complete checks in accordance with local regulatory requirements
• Locked or unverified account: If your account has restrictions or is not verified, transfers may be declined. Where prompted, please complete necessary processes and wait for verification
• Insufficient funds: Standing orders (recurring transfers) commonly face this problem. If you don't have enough funds, you should receive a notification 24 hours before the scheduled payment to remind you to add money
• Recipient is unsupported, account is closed, or details are incorrect

In the event that the transfer ‌failed and your funds have not left your account, you won't need to wait for a reversal of funds. Your funds should be available instantly in your account.

• The sender may have exceeded the outgoing transaction limit of SGD$97,000 in the past 365 days
• The recipient may have been restricted to a maximum wallet balance of SGD$19,800 (or SGD$4,800 if they opted for the lower limit), as they have not yet set up an external account

The amount of funds you can hold in your Revolut account depends on whether you've set up an external account, which is a personal deposit account (current or savings account) held with a bank in Singapore.

Customers who have set up their external account can hold more money in their Revolut account and make transactions more easily. Learn more about the Payment Services Act in this FAQ.

If you've set up your external account, you can hold more than SGD$19,800/ SGD$4,800 (or foreign currency equivalent) throughout the day. At the end of the day, if your balance exceeds the such limit, we'll return the excess to your external account automatically every night between 23:30–23:59.

If you haven't set up your external account, you can hold a maximum of SGD$19,800 / SGD$4,800 (or foreign currency equivalent) in your Revolut account at any given time. This limit applies to top-ups and funds received from other Revolut customers.

• Learn more about external accounts in this FAQ
• Learn more about setting up an external account in this FAQ

If you're having difficulty creating a recipient, check out some of the most common reasons (and solutions) below:

• Account number is invalid: reach out to the recipient to double-check their details
• Postal code or address isn't valid: change the postal code to a correct one
• IBAN is invalid: double-check the recipient details to see if there aren't any potential errors