Need a hand?

• Go to 'Home' on the bottom menu
• Tap 'Add money'
• Enter the amount
• Under the amount, choose your payment method
• Set the currency to your card's local currency to avoid exchange fees
• Select a saved card. If you want to add another card, tap 'Debit card'
• Follow the prompts and tap 'Continue'

If you need to add money in a different currency, you can exchange it in-app after you've topped up.

We don't support deposits from all cards, countries, and currencies. Learn more in our Supported card deposits FAQ, and our Card deposit limits and fees FAQ.

• Issuer decline: your bank has declined the transaction based on one of their internal rules, such as exceeding certain limits
• 3DS issues: you didn't authenticate the deposit with your bank, usually via a notification in their app or with a one-time password via text message. You can try again with an Apple Pay or Google Pay deposit. See our Add money with Apple Pay or Google Pay FAQ for more information.

For more help, go to your transactions list and select the deposit you're having difficulties with. To learn more about common reasons for failed card top-ups, check Help with a card deposit FAQ.