Need a hand?

We'll send you a notification 24 hours before the payment, so you'll have enough time to top-up your account in order for the payment to go through.

If you don’t have enough money for the transaction in your Pocket, we’ll take it from your main account instead. If there's not enough money in the currency account or assigned Pocket, the transaction will fail.

In this case:

👉 For Direct Debit: The merchant has up to 3 attempts within 180 days to debit your account.

👉 For subscriptions: Just add money to your Pocket or account. The merchant should automatically re-attempt to charge the amount.

If your merchant is not charging you again, please contact them directly.