What if you think there has been an error or a problem with your international transfer?
You must contact us within 180 days of the date of the intended arrival of the funds to the recipient.
Please provide us with as much of the following information that you have available:
- Your name, address, and or telephone number;
- Why you believe there is an error or problem;
- The name of the person receiving the funds, and his or her telephone number or address;
- The dollar amount of the transfer; and
- The confirmation code or number of the transaction.
To provide Revolut with the information, please chat with us or email us at compliance-us@revolut.com.
We’ll determine whether an error occurred within 90 days of your contacting us, and we’ll correct any error promptly. You will receive the results within three business days after we’ve completed our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
You have the right to cancel a remittance transfer and obtain a refund of all the funds you paid to us, including any fees if you give us prompt notice. In order to cancel, please chat to us within 30 minutes of initiation for the transfer.
If you contact us within 30 minutes, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient’s account.