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How can I submit a chargeback?

You can fill out our in-app chargeback form:

  • From your transaction history, select the relevant payment,
  • Tap on ‘Get help’ and select what suits your case,
  • If the selected issue allows us to raise a chargeback, you’ll have a ‘Submit Chargeback Form’ button.

Provide honest information as it clarifies the reason for your dispute and provides us with details to support it.

Attach all the relevant documentation to maximise our chances of a successful submission.

For more information about chargebacks visit this FAQ.