How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

My physical card is not working

If you are having trouble using your card and the declined transaction is visible in the app 👉 click on the transaction for the exact decline reason and relevant troubleshooting tips.

If the transaction does not show in the app:

Try using a different method

  • In person: chip and Pin, contactless with card, swipe, Apple/Google Pay
  • Online: enter details manually or use Apple/Google Pay

Try using a different card

  • Click here to see your available cards
  • Add a free virtual card
  • Click on any card to add to Apple/Google Pay

If your physical card payments do not work but your card works with Apple/Google Pay 👉 try using the physical card with another merchant.

If your physical card continues to fail 👉 check for damage and order a replacement by selecting the card and tapping on Replace card, if needed (fees may apply).