Need a hand?

At Revolut, we understand how certain circumstances in life can impact your finances and the way you interact with us. When we face difficult situations, we can feel vulnerable — emotionally, mentally, or physically.

What are vulnerable circumstances?

Examples of vulnerable circumstances include, but aren't limited to:

• Addiction (e.g. alcoholism, gambling)
• Disability (e.g. injury, visual impairment)
• Financial difficulty
• Grief
• Mental health challenges

We want to give you the right kind of financial support, no matter what. By sharing your circumstances with us through the 'Tell us something' form, we can understand you and your needs better. Filling out the form isn't mandatory, and anything you share with us is strictly confidential.

I've already filled out the form

If you filled out the form, here are some points to consider:

• If you need to update your circumstances, we recommend completing the form again
• If you feel the information you’ve shared with us isn't relevant or no longer impacts your finances or interactions with Revolut, you can let us know via this form. We'll take care of removing the information

Managing preferences and security settings

If you want to change your marketing preferences, go to 'Home' on the bottom menu, tap your profile icon in the top-left corner, select 'Account', then 'Privacy', and toggle the setting on or off to match your preferences.

To activate the in-app gambling block feature, go to 'Home' on the bottom menu, tap your profile icon in the top-left corner, select 'Security', then 'Gambling block', and enable the toggle. For more details, check our related FAQ in our Help Centre.