How can we help?

Get the answers you need for any issues or questions you may have. Our Help center is here to provide support and solutions for you.

Profile and plan

My plan and benefits

Revolut Plus, Premium and Metal — What's in it for me?

Downgrading my plan

How do I upgrade my plan?

Earning cashback with Metal plan

Update personal details

How do I change my name?

How do I change my phone number?

How do I update my Revtag?

How do I update my email address?

How do I change my date of birth?

How do I change my country of residence?

How do I change my address within the same country?

Help logging in

I forgot my passcode

I lost access to my phone number

My phone has been lost or stolen

I can't receive SMS messages

I think I have a duplicate account

I cannot log in

Locked or closed accounts

How do I reactivate my account?

Why is my account locked?

Why did you ask me for additional information about payer/beneficiary?

How do I ensure my account will not be locked again?

Why did you take the fees for the locked account?

Why was my account closed?

Who made the decision to close my account?

Can I ever open a new account if another has been closed?

Why did you send my money back to the source?

More Help with my profile

Verifying My Identity

Uploading Documents

My Currency Account Details

Account Statements & Documents

Preparing to travel with your Revolut account

Notifications & Settings

Managing my Data

Source of funds check

How do I verify my identity?

Closing account

How do I view/download my account statement?

Switching to an Irish IBAN