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My phone has been lost or stolen

If your phone has been lost or stolen, it's necessary to disconnect your account from the previous device.

Try to use another device to log in to your account and change your passcode for security.

If you're unable to login using another device, recover your access as explained below:

  • To recover your passcode check here.
  • To set up a new phone number without having access to the previous phone number check here.

If you fail a selfie or document verification process at least 3 times, our agent will help you via chat.

Get in touch with us if you need to verify your new device and avoid duplicate accounts, visit our FAQ for more details.