Need a hand?

To log in, you must use the phone number associated with your Revolut account. If you've changed your phone number, you'll need to log in with your old number first — or use your email associated with your Revolut account — before you can update your details and use your new number.

For guidance on updating your phone number, read this FAQ.

You can only change your passcode during or after logging in on a mobile device. For further guidance, visit this FAQ.

Make sure you can access the verification email on the same device that you're trying to log in with. For advice on how to update or verify your email, see this article.

If you're not receiving the verification code:

• Check your spam, junk, or unknown folders in your email
• Make sure your phone settings allow SMS and app notifications
• Tap 'Resend code' and select a different verification method if needed

When opening a Revolut account, logging in on a new device, or recovering your account, you may need to provide a selfie photo or video for verification. Ensure your selfie is clear and follows the instructions in this guide for it to be accepted.

• Always use the phone number linked to your Revolut account when attempting to log in
• Make sure you have stable internet network connection
• Update your Revolut app to the latest version
• Update your phone's operating system
• Check the Revolut Status Page for outages or planned maintenance

If you or someone you know is having trouble logging in or accessing the in-app chat, Revolut Support can also be reached via email at [email protected].