Duplicate account
You can only have one personal and one business account associated with the same phone number and email address per our Terms & Conditions.
You cannot have two accounts, even if they are in two different countries. If you’re moving countries, please read our FAQ: change my address.
How to close a duplicate account
If you have access to both accounts
- Log in to the account you wish to close on our mobile app
- Go to your Profile
- Tap 'Account'
- Scroll down and tap 'Close account'
- Once the duplicate account is closed, your other account should function properly, and you can change the phone number or email if needed
If you only have access to one account
- Log in on our mobile app
- Tap 'Chat with us' (on this FAQ) to speak with customer service to close the other account
- Once the other account is closed, you will be able to switch your current account to the desired phone number and/or email
If you cannot log in at all
- Open the Revolut app on your mobile device
- Dismiss your old phone number login if you are prompted
- Tap 'Log in'
- Tap 'Lost access to my phone number'
- Follow the prompts – you may be asked for a one-time passcode, to take a selfie, or to take a picture of an ID
If you have a Revolut <18 account
Once you turn 18, you can open a personal account. Your parent or guardian must close your <18 account first.