Verify my identity
Where do I submit my proof of identity?
If we need you to provide proof of identity, you'll receive an email, push notification, and see a banner on your in-app 'Home.
If you don't see any prompts for this information in-app, check your emails as we may already have everything we need. If you're having issues with identity verification, visit this FAQ in our Help Centre.
How long do I have to submit my proof of identity?
If we reach out to you, we'll give a deadline for you to provide a new document. Your account should remain fully functional until this deadline.
After the deadline, your account may be temporarily restricted until you can provide a supported document that meets all necessary criteria.
Guidelines
- Supported documents will be listed on the in-app submission screen
- We only accept unexpired documents
- The name on the document must match the name on your Revolut account
- If your nationality is different from your current residential address, you may be asked for proof of address, or other documents
Document upload tips
- Update your Revolut app to the latest version
- Make sure the document is clear and readable
- Capture the entire document. Don't fold, crop, or exclude any part of the document
- Upload a photo of the physical document
- We can't accept pictures taken of copies, scans, or device screens