Need a hand?

Just pop your question below to get an answer.

Why do I need to confirm my personal details again?

Occasionally, we have to ask our customers to confirm the details they shared with us when they opened their account. This isn't for marketing purposes, but is a requirement of the financial services regulations that apply to us.

This regulatory requirement is called the 'Know Your Customer' (KYC) process. It also informs our 'Customer Due Diligence' (CDD) process, which we carry out as part of our responsibility to know our customers' money is received and used legitimately. 

To make sure the details we need for KYC and CDD processes are up to date, we sometimes ask you for:

  • Personal details (name, address, date of birth).
  • Account purpose (e.g. using it to receive your salary, make payments while you travel, money transfers, or for savings).
  • Tax residencies.

We collect this information to verify your identity, to secure your account, and to reduce fraud.

To confirm the personal details needed for verification, please access this link.

When we need these details to be updated, we’ll let you know via:

  • Email
  • The in-app banner below your account balance

After a certain time, if you haven’t provided the requested details, you won’t be able to use the app until you do.

Asking what you do for a living, your tax residency, and why you use Revolut helps keep your account safe, as it makes it easier for us to identify unusual activity. All personal data is encrypted and stored safely by Revolut in accordance with data safety laws.