Why has my transfer failed?
We understand failed transfers can be frustrating, and there's a few reasons why this may have happened. To see the reason for the transfer failure, select your transfer from your transactions list.
Some of the most common failure reasons include:
- The transfer was sent to an unsupported country or currency
- You may have used incorrect recipient’s details
- You may have exceeded transfer limits
- You can't transfer money to your own account – use currency Exchange instead
- You may not have your identity verification completed, and all ID documents are valid to-date
- Account owner hasn't answered our compliance request or chat in time, so we had to reject the transfer
- You may have insufficient profile permissions to make a transfer from the selected currency account
- The beneficiary bank has rejected the funds. In which case, ask the recipient to contact their bank directly for more information
- We've had to limit your account due to ongoing review
If you're receiving notifications about a failed transfer, go to Payments section → Transfers tab → scroll down to see Failed transfers and select the transfer → then click Retry to submit the transfer again or select Delete to remove the transfer from Failed list.