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Exchange rates are determined based on the foreign exchange market data feeds that we get from a range of different independent sources.

If the exchange rate appears incorrect, it might be because:

• The ATM provider charged you in your base currency, and applied their own foreign exchange rates/fees. For this reason, even though you had the currency you wanted to withdraw in your account, you were deducted from the main currency. This is called Dynamic Currency Conversion (DCC). To learn more, check this FAQ
• You might have exceeded your ATM withdrawal fair usage limit. Depending on your plan, you'll have an allowance for ATM withdrawals. Always double-check that the ATM provider won't apply any fees from their end before completing the withdrawal, as these fees won't be covered by your plan
• A currency exchange happened during the withdrawal, and if you're on the Standard plan, you might have exceeded your monthly fair usage limit. To verify your current allowance and when the limit is resetting, check the 'Your plan' section in your profile

For currencies you can't hold with Revolut, the exchange will be done automatically at the moment of the transaction. In these cases, it's not possible to review the exchange rate before making these withdrawals. You can check the estimated rates by visiting our exchange calculator. Rates are always changing, and they might be slightly different from the ones you see on the page.