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Why wasn't my cash deposit barcode accepted at the store?

To make sure your cash deposit barcode gets accepted:

  1. Check if the retailer is an authorised POS for 'Paysafecash'
  2. Inform the retailer about your cash top-up using the respective product name
  3. If the authorised retailer still encounters issues with the barcode, try refreshing and regenerating it

Check the expiration time of your top-up code before use, and create a new barcode if it has expired (barcodes are valid for 30 minutes).

If the difficulty persists, tap 'Report an issue' on the barcode screen.