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Issues with a refund

Refund is 'waiting for funds'

Refunds may take up to 5 days to be processed and credited to your account from the moment the merchant initiates it. The funds will appear in your Revolut app once the merchant completes the transaction on their side.

Once we're notified, the refund will appear in your upcoming payments in your Revolut app. You can view it at the top of your transactions list. If the refund is 'waiting for funds' it means that the merchant is processing it, and it should be completed by the due date.

To view the due date, you can tap the transaction in your upcoming payments or transactions list.

Refund is declined or reverted

If your refund was declined or reverted, reach out to the merchant and request them to process the refund again.

Refunds on inactive or disposable virtual cards, or a closed account 

The refund will be processed as normal, even if you used an inactive or disposable card. If the merchant requests a card, let them know that the card is no longer active and provide an active Revolut card.

I received less than expected

If your refund amount is less than expected, contact the merchant directly and clarify it with them. If they aren't responding, you can raise a dispute in-app. To learn how, see this FAQ.