My account is restricted
If your account is temporarily restricted, we’ll let you know in-app or by reaching out via email. To speed up the reinstatement process, please reply to our messages and provide the necessary information in-app as soon as possible. You can also take proactive measures like:
- Keeping your identity documents up to date
- Reviewing our T&Cs
My account has been restricted
Your account can be temporarily restricted for various reasons. For example, you may need to:
- Take some additional account protection steps to secure your money
- Upload additional documents or information to verify your identity. You can read more about submitting documents in these FAQs in our Help section
- Verify your source of funds. You can read more in this FAQ
- Update your tax information. For details and steps, visit this FAQ
Reinstatement steps
If your account has been temporarily restricted, we recommend:
- Following the in-app prompts to provide any missing information
- Making sure any uploaded documents are clear, valid, and not expired
- Having recent transaction documents ready for potential verification
For more information and troubleshooting steps, you can visit these FAQs.