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To download a transfer confirmation

• Go to 'Transfers' on the main menu
• Open the 'Past' tab
• Click 'See all' and select the relevant transfer
• Click 'Download'

Details in the transfer confirmation

• Your business name and address
• Your recipient's name and account details
• The date of the transfer
• The transfer amount
• An external payment reference

Other important information

• We can't add or remove any details from the transfer confirmation
• Transfer confirmation also includes an MT103 document for SWIFT international transfers
• We can only generate and provide a transfer confirmation after the transaction status is completed
• We can't provide a transfer confirmation for failed transfers