Problema com a validação da minha selfie para a Proteção do Património
The selfie must be a 'live' picture — meaning one that's taken in the moment, rather than a scan or a picture of an existing photo. The selfie must be taken by you and you should be the only person that appears in it.
Steps to follow when taking a selfie
- Find good lighting, remove any face coverings (like glasses or hats)
- Approve access to your camera for the Revolut app in your device's settings
- Move your face into the oval in the middle of the screen, then wait until it turns green
- Press the image capture button to take a photo (may happen automatically)
- Verify if the selfie requirements are met
- Hit 'Confirm' and continue with the transaction
If the selfie verification fails
If we're unable to verify your identity, a chat will be automatically opened and an agent will help you further.
If we suspect it's not you, we'll temporarily restrict your account to protect your security.
What to do if your account is temporarily restricted
- Follow the in-app prompts to provide any missing information
- Make sure any uploaded documents are clear, valid, and not expired
- Have recent transaction documents ready for potential verification