Z akých dôvodov môže príkaz na výmenu meny zlyhať, prípadne sa vôbec nezrealizovať?
There are several reasons why your orders might fail, here are the most common:
Low balances
At the time an order will be triggered it's necessary to have sufficient balance in your account. If there is not enough balance, the order will be failed and cancelled. You will need to add the required funds and create a new order.
Daily exchange limit
For security reasons we limit the amount of exchanges/orders to 100 in a 24-hour period. If an order is triggered and you have exceeded this limit, it will fail and you will need to wait for the next day before creating a new one.
Crypto transaction amount limit
For security reasons only €15,000 worth of crypto can be exchanged in any individual exchange. If you attempt to exchange more than this amount the order will fail.
Locked account
If your account is locked for any reason, for security reasons orders are not executed until your account is unlocked. Once unlocked, your order will be executed the next time the specified rate for the pair is reached. You would not need to re-submit it.
Deactivated currency account
If you set up an exchange order for a currency, and the specific currency account hasn't been created or was deactivated, the order will fail and will be cancelled. Please make sure the currency account is open. Check this FAQ to learn more about opening new currency accounts.
Price slippage
Slippage affects market and stop orders executed at market rates. In volatile markets, if the rate moves more than 0.75% for fiat or 5.0% for crypto from your target value during execution, the order won't complete. It'll re-attempt when the target value is reached again.