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Accepted proof of address documents

We accept a variety of documents to verify your residential address. All documents must meet the criteria outlined in this FAQ in our Help Centre.

Supported bank documents

  • Bank statements that include actual bank transactions (including online financial institutions, like Monzo, and Starling)
  • Credit card statements
  • Any other official correspondence from a bank

Supported residential documents

  • Utility bills related to your property, such as electricity, water, gas, council tax, landline telephone, broadband, and internet bills. Mobile service bills (for example, a Vodafone bill) are not accepted
  • House purchase agreement or deed
  • Lease or rental agreement. These must be signed by both the landlord and tenant

Supported government documents

  • Any letter or notification from the government or recognised public authorities or servants
  • Receipts of pension benefits
  • Receipts of unemployment benefits
  • Receipts of housing benefits

Other accepted documents

  • Letter from a hospital or general practitioner (GP) that includes your address
  • ID, passport, driving licence, or residence permit documents that includes your address