External collection agencies
Why are Recoveriescorp or Charter Mercantile contacting me?
If you have an overdue balance on your unsecured personal loan or credit card, you may be referred to Recoveriescorp or Charter Mercantile. We partner with these agencies to manage overdue balances on our behalf.
If your account has been referred to either of these agencies, they'll contact you by phone, email, SMS, or letter to set up a payment plan. If you're unsure whether it's really them, you can contact them directly using the following numbers:
- Recoveriescorp: 1300 282 055
- Charter Mercantile: 07 3606 9720