Cancel, amend, or recall a transfer
I need to cancel my transfer
Whether a transfer can be cancelled depends on multiple factors, such as payment type, destination country, and timing. Not all transfers can be cancelled. Once initiated, ‘Completed’ transfers can't be cancelled as the funds have already left Revolut.
To check if your transfer can be cancelled, go to 'Transfers' in your Revolut Business app and select the transfer in question. If it's eligible, the 'Cancel transfer' button will be visible. When cancellation isn't possible, it's best to request a refund directly from the recipient's bank.
Instant transfers — such as those between Revolut customers, within the SEPA Instant network (EUR), or via Faster Payments (GBP) — are rarely cancellable due to their rapid processing. Make sure to double-check the beneficiary’s account details before confirming the transaction.
I need to change the transfer details
Changing transfer details is only possible for international SWIFT transfers that haven't settled with the beneficiary yet. Wait for confirmation from the beneficiary regarding any settlement issues before requesting an amendment.
For local transfers, if you’ve missed or entered the wrong name, the transfer will likely still reach the recipient. Errors in recipient details may result in the transfer bouncing back to your account within 5 working days for local transfers, or up to 20 working days for SWIFT transfers.
Recipient's bank can’t refund my transfer
We recommend requesting a refund from the recipient directly. As part of the recall process, we need to contact the recipient’s bank to request the reversal of your funds. We can't guarantee a successful recall or how long the entire process will take.
If the recipient can't assist you, or you can't reach them, we may be able to attempt to recall the transfer on our side, but we can’t guarantee a successful outcome. To submit a recall request in-app:
- Go to 'Transfers'
- Select the transfer in question
- Tap 'Get help'
- Select 'I want to cancel my transfer'
- Choose 'Submit a recall'