Need a hand?

If you use your card for payments via Google Pay and your transaction is declined, we’ve prepared some of the most common reasons on why that might have happened.

If you just started using your card via Google Pay, your card payments might get declined in case card authorization wasn't successful. For example, if there are insufficient funds on the account, or if your card is blocked. 

In case you used Google Pay before and your card has stopped responding — please check below the most common reasons for a declined payment with Google Pay:

• If you get a notification saying 'Card suspended': please remove and add the card again. 
• Check in the app to see if your card has been terminated. If so, the card will no longer be active on Google Pay. You can create a new virtual card or reactivate the terminated one. Then you'll need to delete the card in question from Google Pay, and re-add it again after reactivation.
• Please check if your card is frozen in-app. If your card was frozen by our security system or by you, any payment with Google Pay will be declined, and the card will appear as suspended in Google Pay. Once you unfreeze the card, it’ll become active again. If your card isn't working with your digital wallet, try to delete it and re-add it again or use another card.  

You should make sure that your card wasn't frozen or terminated due to compromised card security. We don't advise you to use that card, and in this case you'll need to use a new card.