How can I submit a chargeback?
If you don't recognise a card payment, please check this FAQ article.
To submit a chargeback request:
- From your transaction history, select the relevant payment, tap Get help, and select the option that suits your case
- Add as much information as you can to explain the reason for your dispute
- Attach all the relevant documents to maximise our chance of success
To learn more about how the chargeback process works, check this FAQ.