How do I complain?

We strive to put the customer at the heart of everything we do, but sometimes we get it wrong and for that we’re really sorry. If you would like to make a formal complaint, the best way is to contact us via the in-app chat.

If for whatever reason you were unhappy with how we dealt with your complaint, you can contact the Tokyo Bar Association, Dai-Ichi Tokyo Bar Association, Dai-Ni Tokyo Bar Association. You can also read up on our Complaints Policy here.