Need a hand?

• Low balances: to execute an order, a sufficient account balance is necessary. If your balance is too low, the order will be cancelled. You must add funds and place a new order
• Daily exchange limit: we impose a limit of 200 transactions per 24 hours for security. Exceeding this will result in order failure. You can try again the following day

• Locked account: a locked account prevents order execution. Once unlocked, orders will proceed without needing resubmission
• Deactivated currency account: orders for a currency with an inactive account will fail. Ensure your currency account is active or learn how to open one

Slippage can affect orders in volatile markets. If the rate deviates significantly during execution, the order will be retried when the target rate is achievable.