Need a hand?

We put our customers at the core of everything we do and always aim to bring you the best experience possible. However, if you're ever unhappy with the level of service we've provided or an experience you've had with one of our products, we want to hear from you and try to make things right.

If you'd just like to speak to someone about something that's concerning you, you can contact us via the in-app chat (tap your profile icon in the top-left corner → select 'Help') or visit our Help page. We can usually settle matters quickly in this way.

You can submit a complaint via our online complaint form or by sending details of your complaint to [email protected].

• Your name and surname
• The phone number and email address associated with your account
• An explanation of the problem
• The date when the problem started
• Your preferred resolution for the problem

We'll acknowledge and review your complaint shortly after you submit it.

The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint.

Once we receive your complaint, we'll send you a written acknowledgement that includes an estimated response time. You can find more information on complaint resolution timeframes in our Complaints Policy.

If you're still unhappy with the resolution, you can get in touch with the relevant authority. This authority may vary depending on which Revolut entity provides you with the product or service your complaint relates to. Read this FAQ to find out which Revolut entity provides you with which service.

For detailed information on the external dispute resolution authorities, refer to our Complaints Policy.

If you believe you've been a victim of fraud or suspect your account is at risk, follow these FAQs for troubleshooting steps or to get in touch. If you're a Revolut customer, you can contact our specialists to report fraud via this link. To get help with a CIFAS marker, visit this page.