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How can I log in with a new device and phone number?

If you've changed your device and face difficulties with logging in, here are a few steps to follow in order to recover access to the account.

Option 1:

  1. Download the Revolut app on your new device and log in with your old phone number
  2. Open the text message received on your old phone number and tap the verification link
  3. Go to the Personal details section and change your phone number
  4. Enter one-time verification code (6-digit code) received on your old number
  5. Enter the passcode
  6. Enter the 6-digit code received on your new number

Option 2:

  1. Open the Revolut app on your old phone
  2. Go to the Personal details section and add an email address to your Revolut account
  3. Open the Revolut app on your new device
  4. Check if it recognizes you. You should receive an activation email prompting you to activate the account on your new device. You’ll then be asked to take a selfie using the new device.

You can read more in the article 'How do I change my phone number?'.

If the application prompts you to take a selfie using your new device, follow all the instructions accordingly. Please wait a few minutes until the selfie is verified, and then you should be able to access your account.

Taking a selfie doesn’t mean the app will automatically open a new account - the selfie is for security purposes.

If your login attempt was unsuccessful:

  • Reinstall the Revolut app: uninstall the Revolut application and restart your device → wait for two minutes → download the app again → install it on your device and check if you can log in now
  • Update your phone: check if your new device is running the latest system version → go to settings and run the required updates