APP fraud reimbursement eligibility
Who is eligible?
The Authorised Push Payment (APP) protections apply to all UK customers, including individuals, charities with annual income <£1,000,000, and microenterprises (a business with no more than 10 employees or less than €2,000,000 in revenue).
What types of payment are eligible?
- Payments made to a UK account number and sort code
- Instant fiat currency (e.g. GBP, EUR) transfers from your UK Revolut account to another Revolut account
What's the maximum I can claim?
You're eligible to be reimbursed for all claims up to £120,000.
Is there an excess on my reimbursement?
We'll apply a £100 excess per claim for all potential losses.
Can I apply for reimbursement on old transactions?
Only transactions made on or after 7 October 2024 will be eligible for reimbursement. You must raise a claim no later than 13 months after the last suspected fraudulent transaction.
You won’t receive a refund if you are found to have been complicit in the fraud or grossly negligent in accordance with the Customer Standard of Caution.
This specific exception, along with any applicable excess, does not apply if we determine that you were a vulnerable customer at the time of the APP scam payment and that this vulnerability impacted your ability to protect yourself from the scam.