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Supporting documents

Depending on the type of claim you’re raising, you may need to provide the following documents to support your claim. 

Trip delays, cancellation or curtailment

• Confirmation letter from carrier with date, cause, and duration of delay
• Medical certificate for cancellations due to illness or COVID-19

Baggage loss, theft, damage or delay

• Police or incident report(s)
• Receipts for lost, stolen, or damaged items (if you don’t have receipts, the coverage amount may be lower)
• Repair quote(s)
• Baggage receipt/delivery confirmation

Loss and theft of travel documents

• Incident report/receipt from embassy, consulate, or relevant authority
• Police or incident report(s)

Medical expenses

• Medical certificate(s) and receipts
• Proof of emergency expenses

Car Hire Excess

• Copy of rental agreement
• Photo of driving licence
• Card statement with final rental company charges
• Written correspondence with rental company
• Final invoice from rental company
• Police report if applicable
• Details of other parties