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Ce pot face dacă destinatarul nu a primit transferul meu?

If recipient hasn't received your transfer, please follow these steps:

  1. Check the expected timeframes, most transfers aren’t sent during weekends or bank holidays
  2. If the timeframe has passed, please download a transfer confirmation and provide the document to the recipient so you can check with them if the details are correct
  3. Have the recipient send your transfer confirmation to their bank so their bank can trace the funds on their end. If the recipient asks for MT103 SWIFT details, ask support via chat
  4. If you entered the incorrect account details, contact support so we can help