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De ce este în așteptare transferul meu?

You can click on your transfer to see the latest status update. The most common reasons why your transfer may be displayed as 'pending' for a bit:

  • Your transaction might still be being processed by our system, which can take up to 24 hours, or pending because it's a bank holiday or weekend
  • You've reached a transfer limit and need to wait for up to 24 hours before the transfer is processed
  • Our transfer team is checking your transaction is compliant with certain regulations, to guarantee the safety of your funds, which can take 3-5 days
  • We may need additional information, in which case we'll send a request to the account owner, or start a chat in-app
  • Funds in your Merchant account could be pending for 24 hours before you can access them. In some cases, we may request additional information from you

Always make sure the recipient account details are correct to avoid further delays.

In some situations, we won't be able to clarify how long it might take to release funds.