Моят превод беше върнат от страна на бенефициента. Кога ще се върне в моята сметка?
If your bank transfer was reverted to us by the recipient’s bank, we'll make sure the money is returned to your account. The timeframe depends on the type of the transfer.
If it's local/domestic transfer. It will automatically appear on your account within 5 working days. For SWIFT transfer the return process can take up to 15-20 days.
The speed of the process fully depends on the recipient’s bank, and unfortunately, we can't speed this up.
If the expected timeframe for your returned transfer has passed, and you haven't received it yet, we suggest reaching out to the recipient’s bank to obtain a confirmation of the transfer. Once you have that confirmation, share it with us through the in-app chat. We'll do everything we can to help track down the returned transfer for you.