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Topics
Locked or closed accountsWhy is my account temporarily restricted?Why was my account closed?Why did you ask me for additional information about payer/beneficiary?Can I ever open a new account if another has been closed?What do I do if I receive a card refund/chargeback to my closed account?How can I confirm the account balance of my closed account?
Documents and statementsHow can I download an account statement for a specific currency?How can I download account confirmation?How can I download card confirmation?How can I download transaction or top-up confirmation?How can I download a subject access request document?How can I download a cryptocurrency statement?How can I find out more about what fees apply to my account?Why is the balance on my statement different from the balance shown in my app?
Currency exchangesHow do I exchange money?What foreign exchange rate will I get?What's the currency exchange limit for BRL to USD?Currency exchange feesSupported currencies for holding and exchangingExchange rate for my fiat currency exchange is wrongWhat is a fair usage limit?How to make currency exchanges?What currencies are available?More Help with Currency Exchanges
PocketsWhat are Pockets?How do I withdraw money from, or close a Pocket?How do I add money to Pockets?How can I get a statement for my Pockets?What happened to my existing Pockets?I can't find my Vaults. Where did they go? What happens if I don't have sufficient balance in my Bill Pocket when a payment is executed?How do I manage a Group Pocket?