What are the fees for ordering a card?
For physical card orders, a fee is charged based on your plan, card type, and delivery method. We'll show you all applicable fees in-app before you order. Virtual cards are available at no cost. Paid plan customers can opt to order a card from a lower-tier plan.
- Card fees are a one-time charge for each additional card ordered
- There are no monthly charges for having a physical card
Card fees per plan
- First Standard card: no card fee, only delivery fees apply
- First Premium and Metal card: free of charge, once per 12-month billing cycle. Includes one replacement non-Metal card, and additional Metal cards incur a fee
Additional cards:
- Standard: JPY 0
- Premium: JPY 2,000
- Metal: JPY 6,000
Delivery fees
Standard customers need to pay for delivery.
- Local standard untracked: JPY500
- Express tracked: JP2,000
Premium and Metal customers get complimentary express tracked delivery.
Customisation fees
- Standard: JPY700 for customisation (if available)
- Premium and Metal: free customisation (if available)
Replacement fees may apply. While extra cards always incur a cost, replacement cards may also be subject to fees depending on the circumstances.
To order a new physical card in-app, use this link.