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Is my money safe?
The deposit protection scheme available for banks under the Deposit Insurance Act is not applicable to users of funds transfer services. Instead, however, the Payment Services Act established a system of security deposits to protect the users, and the Company has concluded a guarantee contract of security deposit with Rakuten Bank Limited to achieve this.
Should the relevant circumstances arise, our users can receive refunds on a priority basis pursuant to the guarantee contract of security deposit.
All your card transactions are processed by the Mastercard or Visa network and are protected by Mastercard or Visa rules.