Need a hand?

• Low balances: to execute an order, a sufficient account balance is necessary. If your balance is too low, the order will be cancelled. You must add funds and place a new order
• Daily exchange limit: we impose a limit of 200 transactions per 24 hours for security. Exceeding this will result in order failure. You can try again the following day

• If your account has temporary limitations, order execution won't be possible. Once the account is restored, any attempted orders will proceed without needing resubmission
• Deactivated currency account: orders for a currency with an inactive account will fail. Make sure your currency account is active or open one
• Exchange limit exceeded: if the order results in an exchange over 1 million JPY, or currency equivalent, whenever it's triggered, this exchange will fail and will be cancelled

Slippage can affect orders in volatile markets. If the rate deviates significantly during execution, the order will be retried when the target rate is achievable.

During periods of extreme market volatility or technical or other disruptions, we may temporarily pause exchanges for certain currencies. If a currency is unavailable, it will be clearly indicated in-app.

If we pause exchanges for a certain currency, transfers to other Revolut customers in that currency will also be temporarily blocked. However, the following operations remain unaffected:

• Scheduled payments
• Transfers in other currencies
• Withdrawals and transfers: ATM withdrawals, bank transfers, and transfers to cards in the relevant currency will work as usual