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Baggage Theft and Damage

If you need to file a claim related to damage and/or theft, you'll need to provide the following documents for our team to assess your case properly:

  • Official police report showing the date, time, and circumstances of the theft
  • A letter from the transportation provider (i.e. property irregularity report) or accommodation provider confirming loss or damage
  • Proof of ownership for all items you are claiming for, such as receipts and bank statements showing you purchased the items in your claim
  • Bank statement/ATM receipt confirming the withdrawal of cash if you purchased the item using cash
  • A written confirmation from your service provider confirming you discontinued the service for your device