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Trip cancellation & curtailment

If you need to file a claim related to trip cancellation or curtailment, you'll need to provide the following documents for our team to assess your case properly:

Trip cancellation/curtailment due to illnesses:

  • Medical certificate issued and signed by a medical practitioner including your name, the date, and the diagnosis

Trip cancellation/curtailment due to being diagnosed with COVID-19:

  • Doctor's note or official test results for COVID-19 including your name and the date of the test