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© 2023 Revolut Bank UAB

If you would like to find out more about which Revolut entity you receive services from please click <a href="https://www.revolut.com/help/more/legal-topics/which-revolut-companies-provide-me-with-services">here</a>. If you have any other questions, please reach out to us via the in-app chat in the Revolut app. Revolut Bank UAB is a bank established in the Republic of Lithuania, registered address: Konstitucijos ave. 21B, Vilnius, 08130, the Republic of Lithuania, number of registration 304580906, FI code 70700. Revolut Bank UAB is licensed by the European Central Bank and regulated by the Bank of Lithuania. Revolut Bank UAB provides credit, payment, current account and demand deposit account services. Insurance distribution service is provided by Revolut Insurance Europe UAB which is authorised by the Bank of Lithuania as an insurance broker undertaking. Registered address: Konstitucijos ave. 21B, Vilnius, 08130, the Republic of Lithuania, number of registration 305910164. Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562). Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD. Insurance related-products for Revolut Ltd customers are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance mediation services (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities.

To check the reason of your failed top-up, go to <a href="revolut://app/transaction-list" rel="noopener noreferrer" target="_blank">transactions' section</a>, open your top-up attempt, tap 'Get help' and select your problem to see the exact reason.The most common reasons are:<ul><li> Due to 3D secure - ensure you have good internet connection, your app is updated to the latest version, and try to top up again. If it fails, contact the 'Card Payment' division of your bank to check if they're currently experiencing any issues with 3D secure authentication, and if 3D secure is enabled.</li><li>Due to AVS address mismatch - ensure the postcode of your card's billing address in your bank matches the one provided in Revolut app. You can update it in '<a href="revolut://app/topup" rel="noopener noreferrer" target="_blank">Top-up</a>' section → press 'edit' → tap on 'i' → edit the Billing postal/ZIP code. If the address is matching, please <a href="https://revolut.com/app-form/f4275850-99ea-4b88-a6ef-0db90e2ebbad" rel="noopener noreferrer" target="_blank">chat to us</a> and provide a screenshot of your bank statement showing the last card top-up (with matching card confirmation code) done to your Revolut account.</li><li>Due to insufficient funds - if you have enough funds, contact your bank directly to clarify this issue, as it can't be fixed on our side.</li><li><a href="revolut://app/faq?key=question.what-cards-and-currencies-are-supported" rel="noopener noreferrer" target="_blank">Due to unsupported card</a>.</li><li>Due to the bank declining the transaction - contact the 'Card Payment' division of your bank and explain that you authorise transactions to Revolut to lift the limitations off your card.</li></ul>You can always try to add money via different top-up method: <a href="revolut://app/mobile-topup" rel="noopener noreferrer" target="_blank">Apple/Google Pay</a> (3D secure verification not required), <a href="revolut://app/topup-bank-transfer" rel="noopener noreferrer" target="_blank">bank transfer</a> or another <a href="revolut://app/topup-card" rel="noopener noreferrer" target="_blank">bank card</a>.

Adding money

My top-up by card failed

At Revolut, you can choose between several methods to add money to your account:<ul><li> With transfer – read more <a href="revolut://app/faq?key=question.how-do-i-transfer-money-to-my-revolut-account-from-another-bank-account" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With card – read more <a href="revolut://app/faq?key=question.adding-money-by-card" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With Apple Pay or Google Pay – read more <a href="revolut://app/faq?key=question.with-apple-pay-or-google-pay" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With money from other Revolut users – read more <a href="revolut://app/faq?key=question.requesting-money" rel="noopener noreferrer" target="_blank">here</a>.</li><li>With linked accounts – read more <a href="revolut://app/faq?key=question.can-i-add-money-to-revolut-using-my-linked-account" rel="noopener noreferrer" target="_blank">here</a>.</li></ul>

How can I add money to my Revolut account?

Common reasons for a card deposit by Apple or Google Pay to fail include:<ul><li>Revolut card attached to Apple or Google Pay - check the last 4 digits of the card you're trying to top-up with to make sure it's not your Revolut card,</li><li><a href="revolut://app/faq?key=question.what-cards-and-currencies-are-supported" rel="noopener noreferrer" target="_blank">Card not supported for top-ups</a>,</li><li>Top-up card limits from the issuing bank's side - may not be visible in your online banking,</li><li>Issues on Apple’s or Google's end - contact Apple or Google Support for further assistance.</li></ul>We also recommend topping up via <a href="revolut://app/faq?key=question.how-can-i-add-money-to-my-revolut-account" rel="noopener noreferrer" target="_blank">alternative methods</a>.

Issues Adding Money with Apple/Google Pay

Unfortunately, we don't accept cash deposits or cheques to your Revolut account at this time.You can always add money to your Revolut account through <a href="revolut://app/topup-method" rel="noopener noreferrer" target="_blank">other methods</a>.

Can I deposit cash or cheques to my Revolut account?

Guide to Adding Money with a Card

Issues Adding Money with a Card

Fees & Limits for Adding Money with a Card

More Help with Adding Money

Add Money with a Card

<h4>How do I add money with Apple or Google Pay?</h4>Tap ‘<a href="https://revolut.com/app/mobile-topup" rel="noopener noreferrer" target="_blank">Add money’</a> and then select <a href="revolut://app/mobile-topup" rel="noopener noreferrer" target="_blank">Apple Pay</a> or <a href="revolut://app/mobile-topup" rel="noopener noreferrer" target="_blank">Google Pay</a>. If you haven’t got Apple Pay or Google Pay set up on your device already, you'll be prompted to set it up.If you have an Apple Watch, you can also add money to your account on the go. Open the Revolut app, scroll to the bottom of the balances screen, and hit the ‘( )’ button. Select the amount and then double-press the side button quickly to confirm the deposit.<h4>Which cards are supported?</h4>American Express isn't supported for adding money via Apple Pay or Google Pay.You can only add money by Apple Pay with cards issued in the following countries: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland and the United States. More countries are coming soon.<h4>Will I be charged for adding money?</h4>You may be charged with a small fee if you top-up using Apple Pay or Google Pay wallet. For more details, please check <a href="revolut://app/faq?key=question.why-was-i-charged-a-fee-for-my-card-deposit" rel="noopener noreferrer" target="_blank">this article</a>. We'll always disclose this fee to you before you add any money on the top-up screen below the amount of your deposit.