Need a hand?

Just pop your question below to get an answer.


How do I get an update on my existing claim?

To follow up on an existing claim, you can contact the provider. Tap 'Lifestyle' in the bottom menu → 'Insure' → 'Travel' → select a type → 'Get Help'.

If you have an ongoing claim with Cover Genius, you can contact them using this form:

If you have an ongoing claim with Allianz, you can contact their customer support:

  • Phone: UK +44 (0)203 433 3649 (8:00 – 18:00 CET, Mon – Fri)
  • E-mail:

Most insurer's lines are open from 9am to 5pm CET. If you can't contact the provider directly, please let us know.