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How do I get an update on my existing claim?

Revolut doesn't have access to your claim and can't confirm your eligibility for cover, so you’ll need to contact the provider directly to check up on an existing claim.

In the Revolut app:

  • Go to 'RevPoints' on the bottom menu
  • Tap 'Insurance'
  • Select 'Travel' and choose a type
  • Tap 'Get Help'

If you have an ongoing claim with Chubb, you can contact their customer support:

  • Claims portal: Chubb Claims portal
  • Phone: UK +44 (0)203 964 3004 (9:00–17:00, Mon–Fri)
  • E-mail: [email protected]
  • Post: Revolut Travel Insurance Claims Team, Chubb European Group SE, PO BOX 1086, Belfast BT1 9ES

If you have an ongoing claim with Allianz, you can contact their customer support: