Baggage Loss and Delay
If you need to file a claim related to baggage loss or delay, you'll need to provide the following documents for our team to assess your case properly:
- Police or incident report(s) – containing details related to your claim
- Receipts for lost, stolen or damaged items – proof of purchase for items you are claiming for
- Repair quote(s) – proof of quoted repair costs and status of your damaged item
- Confirmation letter from your carrier (such as a property irregularity report) or
- Baggage receipt/Delivery confirmation showing the date and the duration of the delay
- Loss or incident report from the transportation or accommodation provider showing the date and the cause of loss or damage (i.e. property irregularity report)