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Reasons to dispute a card transaction

• You don't recognise a transaction in your account, and you believe your card might be compromised. For how to report fraud, go to this FAQ
• You recognise the transaction, but you now know the merchant is a fraudster or scammer. For example, if the online website no longer exists. For how to report fraud, read this FAQ 
• You recognise the transaction and the merchant is legitimate, but there's something wrong with the transaction, for example, you were overcharged, received the wrong item/service (or nothing at all), the item or service isn't as expected, or you never received a promised refund. For how to dispute a transaction, visit this FAQ